VUIT System Status

Widespread Microsoft Azure Outage Impacts VUIT Ticketing System

Incident Report for Vanderbilt University

Resolved

The service impact to SerVU, the VUIT itcketing system was resolved by the vendor. SerVU is operational.
Posted Jul 20, 2024 - 11:32 CDT

Monitoring

The vendor of the SerVU ticketing system has implemented a fix and is monitoring.
Posted Jul 20, 2024 - 10:03 CDT

Update

The vendor for the VUIT SerVU ticketing system has identified the issue and continues to work on a resolution.
Posted Jul 20, 2024 - 09:01 CDT

Update

The vendor for the VUIT SerVU ticketing system has identified the issue and continues to work on a resolution.
Posted Jul 19, 2024 - 16:18 CDT

Identified

The vendor for the VUIT SerVU ticketing system has identified the issue and is working on a resolution.
Posted Jul 19, 2024 - 10:25 CDT

Update

The vendor has been notified and is working on the issue.
Posted Jul 19, 2024 - 07:39 CDT

Investigating

The VUIT ticketing system, SerVU, is experiencing service disruptions. The vendor has been notified and is working on the issue. VUIT responses may be delayed. We ask that you call, text, or chat if you need immediate assistance.
Posted Jul 19, 2024 - 07:04 CDT
This incident affected: General.